The following Terms of Service must be agreed to and abided by for use of our services. Please be aware that
FSL Software Technologies Ltd reserves the right to modify the Terms of Service at any time, and without
notice as is deemed necessary by FSL Software Technologies Ltd. Please read these terms and conditions
carefully
Download PDF version (163KB)
| Terms of Service Agreement |
Version 2 - Updated April 2008
|
FSL Software Technologies Ltd 's primary objective is to value and support our customers as well as subscribers
wherever, whenever and however possible. Our management and staff will provide the highest level of attention
and dedication to all of our customers / subscribers*.
In pursuit of our primary objective, FSL Software Technologies Ltd (hereinafter referred to as FSL) agrees to
deliver the agreed upon services, as declared in the "Contact Agreement", to our customers at the time of
purchase, subject to the following Terms of Service (hereafter referred to as TOS).
In addition, the use of FSL's service(s) by a customer / subscribers wherever, whenever and however possible.
Our management and staff will provide the highest level of attention and dedication to all of our customers /
subscriber constitutes an unconditional acceptance of and agreement to FSL's TOS. FSL Software Technologies Ltd
reserves the right to change or modify the TOS at any time without prior notice.
- Title, Proprietary Rights, & Trade Secrets
- Support Boundaries
- Data Integrity
- Acceptance & Acknowledgement Norms
- Service Uptime Guarantee
- Customization Services
- Payment
- Order Cancellation
- Refund Policy
- Failure to Pay
- System and Network Security
- Suspension of Service or Cancellation
- Prohibition of Adult Content
- SPAM and Unsolicited Commercial Email (UCE)
- "Fair-Use" Resource Assignment
- Limited Liability
- Damage Control
- Applicable Law & Jurisdiction
- Disclosure to Law Enforcement
- Severability
- Indemnification
- Miscellaneous Provisions
Title, Proprietary Rights, & Trade Secrets
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BuyerEase software and its services are trade secrets of FSL Software Technologies Ltd, embodying
substantial creative efforts, copyright-able material and confidential ideas, information, and expression.
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FSL Software Technologies Ltd. shall provide only the executables to the customer. The copyright,
source-code plus the related system documentation would remain FSL Software Technologies Ltd. property.
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The customer shall not carry out any reverse engineering of BuyerEase or attempt to hack into its code or
otherwise use this application for development of any product/application similar in intent to BuyerEase.
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The customer shall not print, copy, reproduce, distribute, and modify the documents, software, database,
technical know-how, or the information shared from time to time in whole or part thereof.
Support Boundaries
Use of FSL Software technologies Ltd services requires a certain level of knowledge in the use of Internet
languages, protocols, software, industry, and domain. This level of knowledge varies depending on the
anticipated use and expectations out of the services subscribed.
The Data Administration would remain the customer's sole responsibility and FSL Software Technologies Ltd. shall
bear no responsibility for any damage that occurs due to power failure, accident, fire, or any other unforeseen
event.
It remains the customer's responsibility to verify and use the software in all the cases. They are required to
feed the necessary information within the stipulated time so as to enable the smooth implementation.
The customer is responsible for feeding the information, entering the data, uploading the contents, and
providing restricted access to its respective users. Implementation and configuration services are limited to
installing the software (on customer's site or on BuyerEase server as specified in the contract agreement) and
to provide adequate training of know-how's to use the software.
However, our team of domain experts will be happy to prepare a quote to fit your specific requirements. FSL
Software technologies Ltd provides technical support for services only to its subscribers and limits the
technical support to its area of expertise.
FSL Software technologies Ltd provides support related to BuyerEase features to maximize the benefits out of its
services. FSL Software technologies Ltd does not provide technical support to the customers'
end-customers.
Data Integrity
The customer / subscriber is responsible for keeping a complete and current copy of their application, data, and
files as a backup on a remote system (not solely on FSL Software technologies Ltd's servers).
FSL Software technologies Ltd is NOT RESPONSIBLE for any lost files, information, or data.
FSL Software technologies Ltd makes regular internal backups of internal system configurations and databases.
These backups are NOT intended for keeping backups of subscriber's application, database, or files.
Although FSL Software technologies Ltd backups may include customers' / subscribers* sites, data, and
information for disaster recovery purposes, these backups are not to be relied on by the subscriber. FSL
Software technologies Ltd does not guarantee to possess the most current copy of a subscriber's data in its own
backups.
Acceptance & Acknowledgement Norms
Final responsibility is with the customer to ensure and confirm that the software is working properly, tested
for any deficiencies or errors, and is working as originally intended.
If the customer does not respond with any feedback and corrections within five business days (unless pre-agreed)
upon the final stage of the moving process, it will be assumed that the work is accepted and the completion of
the software moving process to next stage is approved.
Service Uptime Guarantee
The necessary precautions have been taken in testing the software and to provide the infrastructure to keep the
software services continuously up & running. Customer / subscriber acknowledge that the service provided is of
such a nature that the service can be interrupted for many reasons other than the negligence of FSL Software
technologies Ltd.
The service continuity guarantee does not cover any areas where FSL Software technologies Ltd has no direct
influence, such as web-server issues, backbone provider failures, fibre-optic main line cuts, DNS or Registrar
issues, routing issues between subscriber location and data center where web server is located, etc.
The uptime guarantee is also not applicable if the service interruption was caused by external issues such as
Acts of God, Wars or any other natural or unnatural events that FSL Software technologies Ltd cannot directly
influence.
Customization Services
Based on the industry standards, BuyerEase is built on the best practices and business processes, but unlikely
if you still feel that customization is required then it is recommended to initiate any customization request
only once the software is used by the end-users for a reasonable amount of time.
A. Planning and Ordering Process
The customer / subscriber should prepare a list of requirements describing the Gaps in the application. These
specifications should be given to BuyerEase technical team for a ball-park (rough) estimate. Principally
agreeing on the estimates, a letter of intent needs to be released with a nominal token fee of 10% of the
ball-park estimates.
B. Scope Revision Process
Having engaged BuyerEase technical team and domain analysts, the specification shall be validated with respect
to its technical feasibility and for a realistic estimate. A project charter shall mutually be draft stating the
deliveries.
The process shall further advance with a contract agreement and a total payment of 50% of the final (revised)
estimation.
C. Approval Process
During the project development process, FSL Software technologies Ltd may provide regular design and project
updates based on the project charter. While FSL Software technologies Ltd performs its own testing of the entire
application and functionality, the final responsibility lies with the customer to ensure that the modules and
the complete project has been tested for any deficiencies or errors and to confirm that the site is operating as
originally intended.
It is expected that the customer responds with any feedback and corrections within the timelines specified with
every update, to ensure that the project can be completed on time. If the customer does not respond within five
business days (unless pre-agreed) upon delivery of the software / update, it will be assumed that the work is
accepted and the completion of the project approved. Any further changes must be requested in the form of
maintenance or as a separate sub-contract as applicable.
Customer is required to release the balance payment of 50% of the project value along with the delivery and
approval process.
D. Warranty & Sign-off Policy
The final delivery shall follow a one month warranty period (if not specified otherwise) to handle the teething
issues that may have left in the software during the project design or coding process.
E. Ownership and Copyright
Since BuyerEase Cost model is based on amortizing cost of development, enhancement, and maintenance across its
customers, all these customization shall be a part of the base BuyerEase product and shall be propriety of FSL
Software Technologies Ltd.
F. Non-disclosure of Confidential Information
FSL Software technologies Ltd agrees not to use any confidential Information disclosed to it by the customer for
its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, the
moving process.
Confidential Information includes, but not limited to, login information, passwords, files, databases
(including, but not limited to, products, services, and customers), web designs, configuration information, or
financial information of the customer.
Payment
Establishment of BuyerEase and its services are dependent upon receipt of payment of stated charges by FSL
Software technologies Ltd. Subsequent payments are due on the anniversary date of the month for that year's
service or whichever is the selected billing cycle.
All payments shall be made in the name of FSL Software Technologies Ltd.
Order Cancellation
A customer / subscriber may cancel his/her account and discontinue using FSL's services at any time by
intimating to FSL Software Technologies in writing. If requesting a cancellation, the customer is requested to
briefly explain the reasons for doing so, as well as any suggestions on how FSL Software technologies Ltd could
improve its services. The cancellation will take effect immediately, whereas the subscriber's account will
remain active until the end of the subscription or as desired by the customer / subscriber.
Account resumption is possible, in case you should re-decide. However, the resumption of services may warrant
re-stating the account, the charges for which shall be at the sole discretion of FSL Software Technologies
Ltd.
Refund Policy
In general, no refund shall be provided. However in exceptional cases, refund may only be given for an order, if
the order is cancelled within 5 days after making the payment but before any work has been done towards
configuration/ implementation and that too upto 75% of the payment received.
If the work has already begun in terms of installation/ configuration, the maximum refund may be upto 50% of the
payment.
There will be no refund if the software has been configured for the customer /subscriber.
In case of a Letter of Intent (LOI), the work commences with a token amount, followed by a trial usage by a
pilot user group and the user wishes to abort the project at this stage, the token money received shall be
adjusted towards the expense incurred for configuration/ implementation of the software and providing assistance
for the trial usage and no money shall be refunded.
Failure to Pay
FSL Software technologies Ltd may temporarily deny, terminate service, or usage of the application upon the
failure of the customer / subscriber to pay the charges when due. Such termination or denial will not relieve
the subscriber of responsibility for the payment of all accrued charges and any collection fees for the period
when the services were discontinued.
System and Network Security
The customers, subscribers, or any network users are prohibited from violating or attempting to violate the
security of FSL Software technologies Ltd's network or any and all components there in. Violations of system or
network security may result in civil or criminal liability. FSL Software technologies Ltd will investigate
occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in
prosecuting subscribers who are involved in such violations.
Suspension of Service or Cancellation
FSL Software technologies Ltd reserves the right to suspend the access & use of its application to any customer
/ subscriber, if in the judgment of FSL Software technologies Ltd, the subscriber's account is the source or
target of a violation of any of the terms of the TOS, or for any other reason which FSL Software technologies
Ltd deems necessary.
If inappropriate activity is detected, all accounts of the subscriber in question will be deactivated until our
investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law
enforcement will be contacted regarding the activity. The subscriber may not be credited for the time the
subscriber's machines were suspended if the subscriber is found to be at fault.
This license is effective until terminated or cancelled by either side. On termination of services, the customer
is required to return all material supplied by FSL, either directly or through anybody else.
Prohibition of Adult Content
Subscribers of FSL Software technologies Ltd's services are prohibited from storing or posting adult content, or
links to adult content, through the subscribed service. All material of pornographic nature is considered adult
content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are
not considered to be adult content.
SPAM and Unsolicited Commercial Email (UCE)
FSL Software technologies Ltd takes a zero tolerance approach to the sending of Unsolicited Commercial Email
(UCE) or SPAM through our network and services. Customers of FSL Software technologies Ltd may not use, or
permit others to use, our network to partake in UCE distribution. Customers of FSL Software technologies Ltd may
not host or permit hosting of sites or information that is advertised by UCE from other networks.
Upon notification of an alleged violation of our SPAM policy, FSL Software technologies Ltd will initiate an
immediate investigation. During the investigation, FSL Software technologies Ltd may restrict customer access to
the network to prevent further violations. Subscriber will thereafter be advised of the situation. If a
subscriber is found to be in violation of this TOS, FSL Software technologies Ltd may, at its sole discretion,
unilaterally restrict, suspend or terminate the violating customer's account. Further, FSL Software technologies
Ltd reserves the right to pursue civil remedies for any costs associated with the investigation of a
substantiated policy violation. FSL Software technologies Ltd will notify law enforcement officials if the
violation is believed to be a criminal offense.
"Fair-Use" Resource Assignment
FSL Software technologies Ltd offers high-limit or unlimited amounts of disk space and other resources, such as
bandwidth transfer, database size, filing space, etc. The intention of FSL Software technologies Ltd is to
provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits.
It is acknowledged by users of FSL Software technologies Ltd services that these resource allotments are
optimized and dedicated towards serving BuyerEase usage and self-need information and is not to be used as
offsite storage area for electronic files, or as a provisioning service for third party services. All
downloadable files or files stored on the server must be available for download via a HTML document stored on
the Internet in a publicly or privately accessible area, and must be directly related to the general nature of
the software index. Illegal content such as pirated software, music or other media are strictly prohibited and
are not allowed on FSL Software technologies Ltd servers.
It is also acknowledged by users of FSL Software technologies Ltd services that these resources are limited by
physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must
realize that server technology limits the amount of available resources for use, including but not limited to
disk drive space, CPU processing power, memory and access speed. FSL Software technologies Ltd takes measures to
utilize the latest and most economically feasible mass server market technology available to provide services.
It is furthermore acknowledged by users of FSL Software technologies Ltd services that all provided services are
of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a
server with up to hundreds of other users. FSL Software technologies Ltd use this business model in order to
offer Software as a Service (SaaS) at inexpensive and affordable rates.
It is further acknowledged that any single account is entitled to utilize the server resources, within reason,
up to what is allotted or by what is physically available. If resources become scarce, FSL Software technologies
Ltd reserves the right to limit resources to a lower limit to preserve the effectiveness of the service for all
users. If a particular user is in extreme excess of what the average users of the machine have in use (actually
used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or
relocate to a dedicated server. This policy only applies to subscribers / communities that are considered to be
abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources
among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power
utilization. Additionally, the communities / subscribers that are found to contain a large number of unlinked
files are subject to warning, suspension, or cancellation at the sole discretion of FSL Software technologies
Ltd.
If a "Fair-Use" breach occurs, which's determination is solely up to FSL Software technologies Ltd, subscriber
may have to remove files from or reduce access to subscriber's account to an extent as determined by FSL
Software technologies Ltd, in order to restore full serviceability to other subscribers affected by the breach.
In any case, the subscriber will be notified of any actions that FSL Software technologies Ltd may have to
take.
Limited Liability
FSL Software technologies Ltd is not liable for any damages or data loss that arise from the use of this
service. FSL Software technologies Ltd is not liable for any damages that occur from misinformation or
misrepresentation by the customer which may result in a loss or corruption of data.
Neither FSL nor anyone else who has been involved in the design, development, production, or distribution of
FSL's software shall be liable for any direct, indirect incidental or consequential damage such as but not
limited to, loss of data, loss due to business interruption, loss of business, loss of anticipated profits, loss
of opportunities, or any other special or incidental loss, any claim attributable to errors, omissions, or other
inaccuracies in the software, or any claim by any third party, relating to direct or indirect business of client
or benefits resulting from the use of or inability to use the software. This limitation will apply even if FSL
Software Technologies Ltd. has been advised of, or is aware of the possibility of such damage.
Under no circumstances shall the customer hold FSL Software technologies Ltd responsible for any loss of data or
inability to properly configure business logics or workflows. All customers should have dedicated recent data
backups in the event data loss or corruption occurs.
The maximum liability of FSL Software technologies Ltd is limited to the amount paid for by the customer for
such licenses or services and shall not exceed that amount.
Damage Control
Client shall defend, indemnify and hold harmless FSL Software Technologies Ltd. from and against all
liabilities, judgments, claims, damages, settlements, expenses and costs (including reasonable attorney's fees,
litigation expenses) arising out of or relating to any breach of these of service by client. Client and FSL
Software Technologies Ltd. will promptly notify each other upon receipt of any third party claim or legal action
arising out of or relating to these terms of service.
Applicable Law & Jurisdiction
This Terms of Services (TOS) is subject to the governing laws of New Delhi, India. Courts of competent
jurisdiction in New Delhi, India shall hear and decide any disputes.
Disclosure to Law Enforcement
The TOS specifically prohibits the use of our service for illegal activities. Therefore, customer / subscriber
agrees that FSL Software technologies Ltd may disclose any and all subscriber information to any law enforcement
agency that requests such information, provided they posses the proper court-approved warrant, without consent
or notification to the customer / subscriber.
Severability
If any provision of this TOS shall be held to be invalid or unenforceable for any reason, the remaining
provisions shall continue to be valid and enforceable. If a court finds that any provision of this TOS is
invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such
provision shall be deemed to be written, construed, and enforced as so limited.
Indemnification
Each party (the "Indemnifying Party") hereby indemnifies the other party (the "Indemnified Party"), its
officers, directors, employees and agents, and agrees to defend and hold them harmless from and against any and
all liability, damage, loss or expense (including reasonable attorneys fees) arising from any claim, demand,
action or proceeding based upon the alleged breach or untruthfulness of any of the Indemnifying Party's
representations or warranties, or incurred in the settlement or avoidance of any such claim, provided, however,
that the Indemnified Party shall give prompt notice to the Indemnifying Party of the assertion of any such
claims and provided further that Indemnifying Party shall have the right to select counsel and control the
defense thereof, subject to right of the Indemnified Party to participate therein.
Miscellaneous Provisions
Subscriber must provide FSL Software technologies Ltd real and current contact information at all times. E-mail
address, telephone and fax contacts, and mailing address are used, and in that order of preference.
FSL Software technologies Ltd takes no responsibility for any material placed on its network by others. FSL
Software technologies Ltd is not responsible for the content of any other websites linked to. Links to other
sites are provided as Internet navigation tools only. FSL Software technologies Ltd disclaims any responsibility
for any inappropriate use and any liability to any person or party for any other person or party's violation of
this policy.
FSL Software technologies Ltd reserves the right to, but is not obligated to, review the content posted via the
service and to refuse or remove any such materials in its sole discretion, without notice at any time.
You, hereby, acknowledge that you have read this agreement, understood it and agree to by bound by its terms and
conditions. You further agree that it is the complete and exclusive statement of the agreement between us
relating to the subject matter of this agreement.
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